I come across positive people in my life, a lot of them, that I often only hear words of encouragements, compliments, good feedbacks- despite my not so perfect self, despite my not so perfect works, they managed to highlight only the good things in my memory.
I seldom come across customers who give me a hard time. The last time was years ago. Heated argument, which caused by my mistake, but approved by her - and then I ended up to be the person who had to pay. Maybe we do need bitter experiences, or really tough customers to really come clean with our acts. Imagine that, years after that, which is recently, I have another heated argument with a customer, which is all about the same mistake that I did years ago. Many times that I did this mistake but it was always tolerated and forgiven. Not this time. This time I really have to face the music.
Considering the losses that I have to bear, and the attitude of trying to find someone to share the blame with, no matter how rational I am, but the customer actually highlighted that - as someone who is sitting in my chair, I could Not make a single mistake. Not someone with my kind of experience. So I tried to resist taking the blame, until...I had to come to a silent moment seeking for God's assistance. I only asked for peace to have the wisdom to see the solution, and the puzzle was shortlived. I got my answer immediately.
Suddenly I don't care about the losses anymore. I said I only wanted to fix this, get this over and done with, I said that no matter if I feel that I was "bullied" and "victimized" trying to bear all the cost without seeking a bit of responsibility from anyone who have led me to that mistake, I step up and champion that mistake by taking all the responsibility.
I am naturally stubborn and hard-headed. As long as I can find reason winning, I don't think I deserve losing. So being me, if I have to go against that, I am tempted to just hate the person who puts me in that trouble, but instead of doing that, God let me see that this person is just another human who is trying to do something right. Then I'm reminded that humans are all kind to begin with. We just don't know them enough to love them. So I give my customer the benefit of the doubt and reward myself the peace. Yes, I am going to handle this right. For this Lenten season, I feel it's so timely to do the right thing, instead of being right.
Thank you Lord for always being there for me :)