The Most Terrible Customer by Yours Truly

*Lols. Wooo... sia ni jangan tau kutuk customer saja ba. Cuba sia cermin diri sendiri, ok ka tidak? Ok, let me do it.

Yesterday, I talked about my customers. Now, let’s be fair. Am I good customer myself?

Omigawd. I just remember how terrible I was as a customer, last year. Remember when I told you in one of the post that I actually shouted at the DHL clerk through the phone? I was so pissed because I waited for almost a month for my shipment to arrive. I was told that everything could be settled in 1 week. Don’t you feel mad if you were in my shoes? The fact that I have paid a few hundreds for the DHL shipping charge- why DHL still wanted me to pay another RM30 just to send the stuff to my place? So what I did? I really did start an argument with my supplier. *Lols. The salesman charged me a few hundreds for the shipment, and he didn’t explain from where the charges come from. He just popped out an amount I have to pay because he knew I was desperate. I mean, I needed the item in order for one of my important equipment to work and his company is the only one who could provide the parts for me. Damn! And I knew that he could easily take advantage of my situation, but I still paid the amount. I wanted it FAST! I gave him some conditions that I needed the items to arrive to me in one week and make sure I didn’t have to pay for more shipping charges or duty tax or anything like that. He said Okay, okay. And I remember telling him, I WANT YOU TO USE FedEX, NOT DHL. That part was very important. I was pissed with DHL and he knew about it. Okay, and how should I react when DHL called me just to tell me that they have an invoice of RM30 I needed to pay once my shipment arrived. Huiyoo...actually it was not the first time ba tu. I have paid for that amount at least 3 to 4 times. But those times, I didn’t complain. Sebab before that, the salesman was being detail about the charges. I tell you, I won’t complain teda reason bah. Itu SATU BENDA yg sia minta pun dia tidak buli buat. Dorang sendiri cakap itu DHL yang service paling mahal di dunia, jadi kalau sudah customer minta dorang kirim pakai FedEx, why masih buat2 tidak dengar? Itu salesman sepatutnya sudah tau that I am VERY CEREWET and sudah balik2 he argued with me. Itu charge dia yang over2 pun sia buli tutup mata ba tu masa, walaupun dia akan untung lebih kalau pakai FedEx, tapi apa dia buat? Dia pakai DHL pula lagi. And then, yang bikin meradang, shipment yang sepatutnya took 1 week, jadi 1 bulan. Sebab halfway sudah tu barang kana kirim, dorang call “tarik balik” sebab baru sedar dorang hantar untuk model yang silap so buang masa lagi sana. Sudahlah sia mau cepat, dia sempat lagi cuai ba. Last2 sia sudah bosan tunggu dan lepas sampai 1 bulan, tiba2 DHL lagi yang datang. Sepa nda marah? Jangan cakap RM30, RM10 pun sia akan berkira tu masa. Sebab terlampau banyak sudah cost keluar on my side. My time yang paling2 berharga sekali and all this kelewatan as if itu salesman making fun of my time ba. Masa tu sia betul2 marah so mimang nasib itu clerk DHL la sebab kena deal dengan sia. “You know I already paid a few hundreds untuk itu barang begitu kecil and now you still ask me RM30? What’s with DHL ah? Why only you guys yang ada charge macam ni? Kalau cepat nda apa. Ini lambat sikit, delay sudah esok. You know that I have experiences with macam2 courier, none of them yang charged me more once itu barang sampai because we have priorly paid for the shipping charge ba.” Itu clerk pun tidak tau jawab sebab mimang what I said was true. Dorang pun tidak paham why company dorang charge lagi. Even masa the DHL delivery man hantar tu barang pun, he sendiri cakap yang “Mimang ni DHL mahal ba, ada caj tambahan lagi.” Okay, I’m sorry to the DHL people. Bukan salah dorang. So sepa lagi sia marah? Itu salesman la!! Hahahaahahahahahahahaha. Dia pun akun silap dia. “We will compensate you for the extra charge you paid DHL.” Itu masa sia bosan sama itu “make-up words” sebab teda guna ba mau cakap mau compensate la apa la, all the cost and damage is done ba. Awal2 tidak mau pikir, lepas tu mau compensate kunun. And inda cukup sama itu, kali tinguk...sama juga tu item tidak solve itu problem equipment sia. Kalau sia tidak sabar, lama sudah sia sengaja2 terjun bangunan ba, korang paham ka?

(Okay, let’s laugh. Hahahaahahahahahahahahahhahahahahahahahahaahahaha)

Okay, I was kidding.

Sia sedar sometimes I was being too much juga. Tapi sia tidak pernah terpikir itu perkataan Customers Always Right, sebab mimang tidak betul pun. Ada masa sia buat silap juga. Tangan sia ni pun tangan pemusnah ba. Sometimes barang yang sia pegang cepat rosak. *Lols. So sudah tau tu tangan cuai, nda kan mau salahkan itu manufacturer saja kan? Sia cuba pikir balik2 adakah I was not being rational by reacting that way, tapi I think that I had no other way to handle it. Ada masa sia diam, sia diam. Tapi kalau benda macam gitu, apa guna laaa sia ni jadi org yang boleh bercakap when bila ada benda yang sia betul2 perlu bercakap, sia diam pula. Itu salesman, Mr Daniel – is a very nice guy ba tu. Kalau dia tidak nice kan, dia tidak akan dapat handle customer macam sia. Dia respond sia baik2, apa soalan sia semua dia jawab. Tapi if he screwed up during a deal, I just exercise my right. I MUST SPEAK kalau ada yang nda kena. Apa pun, apa yang sia nda puas hati, sia kasi keluar satu kali, and then buka buku baru. Dorang ni sangat professional punya org ba tu. Dorang betul2 trained untuk buat customer service. Maybe if dorang can handle me, they can handle anybody. *Lols. Now that’s a big favour from me *big grinz. Hahahaahahahahahahahaha. Tapi after that kejadian, I never argue like that anymore. The supplier that I deal with the most now, know that it’s so easy to make deals with me. I don’t tawar menawar berpanjang-panjangan and make it difficult untuk orang lain. If I want to buy something, I tell a condition – like, “I want this to arrive tomorrow” and if semua okay, I made the payment and expected them to deliver. Some of the companies kan, are still so nice o. If you beli something from them, dorang tidak charge pun shipping. Benda2 free mcm nda wujud sudah ba di zaman ni, but rupanya masih wujud.

So, ini semua part of life experience ba ni. Biar la kadang2 geram la, marah la --- yang negative tu jgn dikasi panjang. Mimang dalam hidup sehari-harian tu, jangan lupa kita ni manusia yang banyak kelemahan. Bukan kita saja betul, dan bukan juga kita saja salah. Teda satu words yang betul2 boleh describe apa2 hal pun dalam dunia ni – nothing is sure except for life and death saja ba. So speaking of Customers Always Right, itu line mungkin berguna untuk put customer punya kemahuan yang paling atas sebab without them, manada business yang jalan. Jadi itu satu cabaran untuk ni org business untuk buat the best supaya customer teda ruang untuk mau buat hal, sebab dorang pun mcm kita, org yang banyak kelemahan. Jangan sampai ada ruang untuk masing2 kasi keluar tu kelemahan. Trust me, mimang business buli dibuat secara aman damai ba. Nda payah ba ni gaduh2 ni. Teda sepa yang untung. Yang penting, persetujuan dicapai and everything else, masing2 buat part masing2. You pay, they deliver the service.

Bah, untuk semua customer2 di luar sana, berbelanja la secara berhemah. Kalau buat permintaan atau tawar menawar, jangan la ba melampau sangat. Kena rasional sikit la juga. Teda tenaga atau masa yang percuma ba unless tuan punya tenaga dan masa tu yang decide so. Kau sebagai another individual actually teda hak sama masa dan tenaga kepunyaan org lain ba, apa lagi kalau benda tu adalah untuk keperluan kau sendiri. And to org2 yang buat business tu, especially yang buat direct selling or anything, ya la, sometimes you guys are so ambitious, mau make money and then capai target tertentu. Etika berjual beli tu kena ada juga ba. Jangan la sampai paksa2 pula. Kan itu duit dorang. Dorang tau la ba kemahuan dan kemampuan dorang sendiri. Sia pernah tu geram betul sama ni promoter satu brand di satu supermarket. Sudah la sia beli tu pencuci muka, dia paksa lagi sia beli tu syampu. Dekat mau menangis sudah muka dia ba mau paksa sia tu masa. *Lols. Wooo...punyalah sia geram tu masa. Melampau ba. Mentang2 la masa tu sia masih student, so pikir buli la pok2 mau bully. Sia ALMOST cakap macam ni...Ok la, sia beli tu syampu, but kau yang bayar, ok?” Sebab, let’s say itu shampu harga RM10, sia punya duit ada RM5 ja, sia buli bayar ka? Jadi why dia mau paksa2 sia sedangkan sia yang terpaksa mau bimbang sama ada sia cukup duit ka nda mau beli tu benda. Lain kali, kalau mau paksa2 org beli pasal “ini barang bagus ba” then you pay la, nanti sia pakai and find out betul ka tidak tu barang bagus. Apa macam? *wink wink.

Hahahahaahahahahahahahaahahahhaha.

Bah...ni hal Customers Always Right kira sudah settle di sini la.Actually, sia sudah tulis about one nice topic ba semalam, but nda lagi tersave masuk pen drive. So sia spontaneous saja tulis ni benda sambung kemarin punya. It’s good juga la at least sia being fair sebab sia sudah bercakap untuk mewakili dua2 pihak. Harap ada something good to gain la from the posts kan.

Wishing everyone a nice day today ya :)